Phone Message

______(Name)_____ this is ___(Your Full Name)___ with the Legal Services Group. You had made a request through the internet earlier today for legal information and possibly some help and that request has been assigned to me.

I need to chat with you just for a few moments.  - #1 to see if you qualify to receive help from the program in ____(state)___ and  #2 to see how the program may help you.   Give me a call toll free at (___) ___-_____ and try to do it as soon as you can. Again that number is (___)___-____ I am able to keep your name in potential eligibility status for 48 hours. Bye

Script

Hello (First Name)? 

(First Name) this is (Your Full Name) with the Legal Services Group. You made an inquiry to our office through the internet earlier today for some legal information, and possibly some assistance.    

What can I do for you? 

Actually… I need you to tell me about your situation & as I’m, listening I’ll make a determination how this program will work for you.  (Listen to their situation, be empathetic and make appropriate comments). 

Listen Closely…. Take notes. 

Okay… Now I need ask you a few questions to see if you qualify to receive assistance from this program? 

1.    How long have you lived in ________________ (State)?

You are looking for about 5 or 10 years. If less than 1 year I ask what state they previously lived in. 

2.    Are you currently employed? If not have you been employed in the last 3 years. (Everyone should be able to say yes to that) 

3.    Are you buying or renting your home?

a.     If Buying say,“Well fine! Is your banking account in or out of State?”   In _____ Out ________

b.     If Renting say, “Well I need to ask you one more question then.” (adds more urgency) 

c.     Is your banking account in or out of State?  In ________ Out __________

OK, great you are qualified for the program. 

Let me explain how the program works. It’s not free, but it is about as close to free as you can get. (that really seems to elicit a sign of relief. Right off the bat they know its not going to be hundreds of dollars an hour and then they talk.) 

We will be able to help you with your _____( issue) and instead of paying $200 - $300 dollars an hour we will be able to provide you with some free and discounted services with our top rated attorneys nationwide. We only use the best attorneys. We have very high standards in choosing the attorneys our clients will be working with. Our program has helped people for over 15 years, with 22,000 specialized attorneys all across the US. We have helped over 1.5 million clients resolve their legal issues. So if you have legal issues in a different state we can provide you with assistance there as well. 

With the program you get free consultations with an attorney on the phone or in their office on an unlimited number of legal matters, if they feel that writing a letter or making a phone call will resolve your issue… they will do that at no cost to you and your problem is solved. If your current situation warrants further services from the attorney you will save 40 to 80% off their rates or $125 an hour whichever saves you the most.  

(You might tell a story about how the service has helped you or someone else or tell them exactly what it can do for their specific problem. If they have legal issues that blend with some of the other components of SecureNet you can share them with them… keep it BRIEF) 

Since you qualify you are able to get 30 days of legal services for $24.95 with a one-time enrollment fee of $20 and then it is $24.95 a month after that.  You will be able to call your attorney firm & ask them your questions about (their situation)  to get the problem resolved right away.

I don’t go into any of the other benefits. I get closure right there.

OK, so (Name) I need to get some information from you. What is your middle initial? I have your name as _____ Is that correct? (You get as many yeses as you can to get them in the mode of saying yes). I have your phone # as _______________ is that correct? I also have your email as ________________________. Do I have that right? What is your date of birth? And your address is? Now this program covers everyone in your household, are their others you want to add to the plan at no additional cost? (if so names, dates of birth). 

How did you want to pay for this with check, cc, or debit card? 

Then get the rest of their information. You do not need to get their social or worry about other parts of the program… you can tell them about all of the other benefits later. 

Do you have a pencil & paper handy?  

I will get your application processed immediately and you will receive an email as soon as it is processed. I know that you are anxious to get your issue resolved right away. Let me give you my phone number so that you can call me if you have any problems. My name is ___(Your Full Name)___ and my number is (your Number). I will call you back in just a bit with your membership number. 

Get off the phone and then call them back with their information  

Hi, (name) 

I got you enrolled and you will now have access to the membership site which will tell you how to use the service and get in touch with your attorney. Our company is in the process of mailing you a package of information about all the benefits in the program. You can immediately access the member website using your membership ID number. Your number is ______________. The website is www.apsecurenet.com on the left side you will see a link that says currently a member click here to login.  

In the upper right hand corner you will see a login. Put the number in there and this will open the site and explain all your benefits. This plan is extensive and covers so much more than just your family legal plan. Let me just tell you a little bit about the other benefits… with the family legal plan you get free and discounted legal benefits… that includes a free will for everyone you listed on the plan… then you get Identity Theft protection which includes monitoring, restoration and even $25,000 in Identity theft insurance so if you have another plan you can cancel it and save some money because this one covers more than most any plan out there. There is also a National Child ID Program, Roadside Assistance and even credit repair and debt relief all included for the $24.95 monthly fee. 

Ok you can look and learn more about that when you are on the site… Your current situation is the most important thing now and I want to help you get that resolved.. On the site your will want to click the link on the family legal plan and then look for the Free and Discounted Services, this will explain all of the program. At the bottom of that page is a  toll-free number that you will call. You will talk to an intake specialist who will get your information and locate an attorney that practices in the area of law that you need. You then call and make an appointment to speak or meet with your attorney. Write this down, so that you remember to also ask about getting your FREE will. 

Just a reminder this plan is month to month and will give you access to your attorneys for as long as you are enrolled in the program. Any time you need to talk to your Attorney about anything at all from being overcharged for a repair, to a dispute with a nasty neighbor, you just pick up the phone and call without having to worry about the cost. The next time, you have to sign something DON’T. Fax it to your attorney, for them to look at it to make sure you are not being taken advantage of.  Again you get a FREE consultation and huge savings on additional services.

So can you see why this might be something well worth thinking about permanently?  You have these attorneys on retainer for basically 83 cents a day. That’s all you need to hear from me right now. 

Best of luck with __________________ (their legal situation) If you know of any one else who could use this service please let me know so that I can see if they qualify for this program as well.